Shipping | Postage and Packing

Postage in the UK and worldwide

updated 20/11/2020

Dispatch time

During the 2nd lockdown in England due to the Covid-19 pandemic, dispatch times may be delayed and delivery times may be significantly longer than the stated aims of the Royal Mail, who are our main supplier in the UK and overseas.

Any orders placed by 14:00 local time will be dispatched the same working day. If your order arrives after 14:00 we will endeavour to dispatch that same working day, if not it will be dispatched the following working day. Orders received after the cut off point on a Friday and then Saturday and Sunday, will be dispatched on the next working day, which is normally a Monday but with bank holidays can be Tuesday.

For parcels up to 2 kg

Domestic posting and delivery

All items are packed to minimise risk of any damage in posting
For all orders sent domestically we use Royal Mail 48 or Royal Mail 24. Any item sent by either of these methods will be tracked at delivery. No compensation is payable for loss or damage with either service and replacements will not be sent free of charge.

If you require the peace of mind to cover against loss or damage then we can send your order by either 2nd class or 1st class signed for and your order will be covered for £50 or £100 respectively

For guaranteed delivery by 1 pm the following working day your order is covered up to £750

 

 Free P&P plus express options
 Order Value Cost Service
under £10.00 £3.60 RM48 no compensation (delivery estimate 2-3 days)
 £10.00 and over Free P&P RM48 no compensation (delivery estimate 2-3 days)
 £10.00 and over £6.00 RM24 no compensation (delivery estimate 1-2 days)
Up to £50.00 £3.60 RM 2nd class signed for, compensation to £50 (delivery estimate 2-3 days)
Up to £100.00 £9.00 RM 1st class signed for, compensation to £100 (delivery estimate 1-2 days)
Up to £100.00 £15.00 RM guaranteed delivery by 1 pm compensation to £750 (delivery next working day)
Over £100.00 Free P&P RM guaranteed delivery by 1 pm compensation to £750 (delivery next working day)

 In the majority of cases you will receive your items on time and intact using the free RM48 service. It is your choice to decide if you wish to opt for insurance against loss or damage or a speedier delivery.

 

For local deliveries (South London) we may be able to offer a local same day courier option, this is dependant upon location, availability of courier, additional fees and time of day.

    International postage

    If you are placing orders for our products from outside the UK it is your responsibility to check if you can import our goods legally to your country. Dragons Head Shop Ltd will not accept any liability for the confiscation of any goods or offer any refunds.

    Any import duty or taxes are payable by you the customer and are not the responsibility of Dragons Head Shop Ltd.

    The maximum order weight for international deliveries is 2 kg as outlined in the pricing structure. If your order is over 2 kg in weight we reserve the right to split your order into separate consignments and charge additional postage fees. 

    You can check on the Royal Mail website for any international incidents that may affect delivery times from the UK

    There are 4 levels of international postage, Europe, World Zone 1, World Zone 2 and due to recent price increase by the USPS, the Royal Mail has increased to cost of deliveries to the USA World Zone 3

    Europe

    This zone comprises the following countries:

    Country
    Albania Denmark Kyrgyzstan Russia
    Andorra Estonia (EU) Latvia (EU) San Marino
    Armenia Faroe Islands Liechtenstein Serbia
    Austria (EU) Finland (EU) Lithuania (EU) Slovakia (EU)
    Azerbaijan France (EU) Luxembourg (EU) Slovenia (EU)
    Azores (EU) Georgia Macedonia Spain (EU)
    Balearic Islands (EU) Germany (EU) Madeira (EU) Sweden (EU)
    Belarus Gibraltar (EU) Malta (EU) Switzerland
    Belgium (EU) Greece (EU) Moldova Tajikistan
    Bosnia Herzegovina Greenland Monaco (EU) Turkey
    Bulgaria (EU) Hungary (EU) Montenegro Turkmenistan
    Canary Islands Iceland Netherlands (EU) Ukraine
    Corsica (EU) Irish Republic (EU) Norway Uzbekistan
    Croatia (EU) Italy (EU) Poland (EU) Vatican City State
    Cyprus (EU) Kazakhstan Portugal (EU)
    Czech Republic (EU) Kosovo Romania (EU)

    World Zone 1

    Covers all countries, not defined as being in Europe, World Zone 2 or World Zone 3

    World Zone 1 generally covers countries in North America (not USA), South America, Africa, the Middle East, the Far East and South East Asia.

    World Zone 2

    This zone covers the following territories:

    Country
    Australia Belau British Indian Ocean Territory Christmas Island (Indian Ocean)
    Christmas Island (Pacific Ocean) Cocos Islands Cook Island Coral Sea Island
    Fiji French Polynesia French South Antarctic Territory Keeling
    Kiribati Macao Nauru Island New Caledonia
    New Zealand New Zealand Antarctic Territory Niue Island Norfolk Island
    Norwegian Antarctic Territory Papua New Guinea People's Democratic Republic of Laos Pitcairn Island
    Republic of Singapore Solomon Islands Tahiti Tokelau Islands
    Tonga Tuvalu US Samoa Western Samoa

    The price for postage and packaging depends on the weight of the items and your location.

     

    World Zone 3

    This zone covers the United States of America. 

    International prices by weight of packed parcel GBP GBP GBP GBP
    Weight kg Europe World 1 World 2 World 3
    0.00 to 0.50  £14.00  £16.00  £18.00  £21.00
    0.51 to 1.00  £15.00  £20.00  £25.00  £26.00
    1.01 to 1.50  £17.00  £25.00  £30.00  £32.50
    1.51 to 2.00  £18.00  £30.00  £35.00  £37.00

     All our orders are despatched in discreet packaging and the contents protected with bubble wrap and other protective material to minimise the risk of damage in transit

    If you have any questions, please, contact us using the form below. 

    Thank you